Client Background:
A 100+ year old multinational bank exploring AI adoption for fraud, ops, and CX.
Problem:
Lacked clarity on:
- Which AI technologies to invest in
- Where automation creates ROI
- Competitor trajectories
- Which innovations matter for 5 years
Approach:
Insights.Enterprises ran a Strategic Foresight Program:
- Horizon scanning for 500+ AI trends
- Scenario planning
- Risk assessment
- Technology adoption maps
Solution Delivered:
- 5-year AI Transformation Roadmap
- Prioritized initiatives (fraud, KYC, ops automation)
- Innovation readiness scores
Impact:
- $38M operational savings projected
- 17% reduction in fraud losses
- 3 AI pilots successfully launched
Key Learnings:
Enterprises that forecast the future shape it.
